Liability for subsequent defects
10.1. We will replace Goods which fail to comply with the provisions of the Consumer Protection Act 2008 or which show a defect.
If you claim that the item is defective, the following conditions apply:
10.1.1 the defect must be reported to us within 48 hours of receipt of the purchased and delivered Goods;
10.1.2 you have returned the defective Goods or parts to us if we have so requested.
10.2. If we agree that we are liable, we will refund the cost of return carriage and will replace the Goods free of charge.
Goods returned
These provisions apply in the event that you return any Goods to us for any reason:
11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
11.2. So far as possible, goods should be returned:
11.2.1 With both Goods and all packaging as far as possible in their original condition;
11.2.2 Securely wrapped; 11.2.3 Including our delivery slip;
11.3. You must tell us by email message to gingerfellas@gmail.com you that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return.
We will then issue returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
11.4. In returning faulty goods, please enclose with it a note clearly stating the fault and when it arises or arose.
11.5. If we agree that the Goods are faulty, we will: 11.5.1 arrange for a carrier to collect the defective goods at our own cost; 11.5.2 replace the Goods with the identical goods purchased.
